Haji Game Privacy Policy – Your Data, Your Rights

01 Introduction

This Privacy Policy describes how haji game ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players and visitors who use the haji game website and mobile application. It applies to all registered accounts and to anyone who browses the haji game platform without registering.

Haji game is committed to protecting the privacy of every player, particularly those based in Bangladesh. We understand that trust is the foundation of any good gaming platform, and that trust starts with being transparent about how we handle your data. This policy is written in plain language so that every haji game player can understand it without needing a legal background.

If you have questions about anything in this policy, our support team is available 24/7 via live chat or email at [email protected]. We are always happy to explain how your data is being used.

02 Data We Collect

Haji game collects personal data that is necessary to operate your account, process payments, prevent fraud, and comply with legal obligations. We do not collect data beyond what is needed for these purposes. The categories of data we collect include:

We do not collect sensitive personal data such as biometric data, health information, or political opinions. If we ever need to collect additional categories of data, we will update this policy and notify registered haji game players before doing so.

03 How We Collect Data

Haji game collects your personal data through several channels, all of which are clearly defined below. We never collect data through deceptive means or without a legitimate reason.

• Registration: When you create a haji game account, you provide your name, mobile number, email address, and date of birth directly to us.
• Deposits and withdrawals: When you make a payment transaction on haji game, your mobile banking account details and transaction reference numbers are recorded.
• Identity verification: When we request KYC documents, you upload copies of your national ID or other identity documents directly through the platform.
• Gameplay activity: Our servers automatically record your betting activity, game sessions, and account interactions as part of normal platform operation.
• Device and browser data: When you visit haji game, our servers automatically log your IP address, device type, browser version, and operating system.
• Cookies and tracking technologies: Haji game uses cookies and similar technologies to remember your preferences and analyse platform usage. See Section 06 for full details.
• Support interactions: When you contact haji game support via live chat or email, the content of those communications is recorded for quality and dispute resolution purposes.

04 How We Use Your Data

Every piece of data haji game collects is used for a specific, legitimate purpose. We do not use your data for purposes beyond those listed here without first obtaining your consent or updating this policy.

• Account management: To create, maintain, and secure your haji game account, including processing logins and managing account settings.
• Payment processing: To process deposits and withdrawals accurately and securely via bKash, Nagad, and Rocket.
• Identity verification: To verify your age and identity in compliance with our platform's eligibility requirements and anti-fraud obligations.
• Fraud prevention and security: To detect and prevent unauthorised access, bonus abuse, money laundering, and other prohibited activities on haji game.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how players use haji game and identify areas where the platform can be made faster, more reliable, or easier to use.
• Marketing communications: To send you information about haji game promotions, bonuses, and new games — but only if you have opted in to receive such communications.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities.

05 Data Sharing

Haji game does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are contractually required to protect it to the same standard as haji game.

• Payment processors: Your financial data is shared with bKash, Nagad, and Rocket solely for the purpose of processing your transactions. These providers operate under their own privacy policies and security standards.
• Game providers: Game software providers may receive anonymised gameplay data for the purpose of game performance monitoring and RNG certification. They do not receive your personal identity or financial data.
• Identity verification services: When KYC verification is required, your identity documents may be processed by a third-party verification service operating under strict data protection agreements with haji game.
• Fraud prevention services: Anonymised technical data such as IP addresses and device fingerprints may be shared with fraud detection partners to protect the integrity of the haji game platform.
• Legal and regulatory authorities: Haji game will disclose personal data to law enforcement or regulatory bodies when required to do so by law, court order, or other legal process.

All third parties who receive data from haji game are bound by data processing agreements that prohibit them from using your data for any purpose other than the one for which it was shared.

06 Cookies and Tracking

Haji game uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit haji game. They help us remember your preferences, keep you logged in, and understand how the platform is being used.

You can manage cookie preferences through your browser settings at any time. Note that disabling non-essential cookies will not affect your ability to play games or make transactions on haji game, but may affect some personalisation features.

07 Data Security

Haji game takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• TLS encryption: All data transmitted between your device and haji game servers is encrypted using TLS 1.3, the current industry standard for secure web communications.
• Encrypted storage: Sensitive data including payment details and identity documents is stored in encrypted form on our servers. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data within haji game is restricted to staff who need it to perform their job functions. All access is logged and audited regularly.
• Two-factor authentication: Haji game supports two-factor authentication for player accounts. We strongly recommend enabling this feature to add an extra layer of protection to your account.
• Regular security audits: Our platform undergoes regular third-party security assessments to identify and address potential vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that affects your personal data, haji game will notify affected players within 72 hours of becoming aware of the incident.

08 Data Retention

Haji game retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your haji game account plus five years after account closure, to meet legal and regulatory obligations.
• Transaction records: Financial transaction data is retained for seven years in accordance with standard financial record-keeping requirements.
• Identity verification documents: KYC documents are retained for five years after account closure or the last transaction, whichever is later.
• Support communications: Live chat and email records are retained for two years from the date of the interaction.
• Technical and usage data: Log files and usage analytics are retained for 12 months and then anonymised or deleted.
• Marketing preferences: Records of your marketing consent or opt-out are retained for the lifetime of your account to ensure your preferences are respected.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

09 Your Rights

As a haji game player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at [email protected]. We will respond to all requests within 30 days.

10 Minors

Haji game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register on or use haji game in any capacity.

If haji game becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, all data will be deleted, and any funds held in the account will be returned to the payment source. Parents or guardians who believe their child has registered on haji game should contact our support team immediately at [email protected].

11 Policy Changes

Haji game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email and display a prominent notice on the haji game platform for at least 14 days before the changes take effect.

The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how haji game protects your data. Continued use of the platform after an updated policy has been published constitutes your acceptance of the changes.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way haji game handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and aim to respond within two business days.

• Live Chat: Available 24/7 directly on the haji game platform — the fastest way to reach us.
• Email: [email protected] — for formal data requests or detailed privacy enquiries.
• FAQ: Visit our FAQ page for answers to common questions about accounts and data.

For information about the rules governing your use of haji game, please read our Terms and Conditions. For guidance on managing your gaming habits, visit our Responsible Gaming page.